2025 TRIFT Retail Catalog - Flipbook - Page 27
Retail Management Series
Leadership skills designed to help managers succeed in their role, while managing, educating and developing employees.
• Customer Service: An important skill that all employees need. Proper decisionmaking technique guarantees you handle problems efficiently and implement solutions with
little risk.
• Training: The process of improving employees’ existing competencies and skills and
developing newer ones to support the organization’s goals.
• Selling: Action people take to continue or terminate a certain behavior. Forces acting either
on or within a person to initiate a particular behavior.
• Merchandising: Taking responsibility and ownership for one’s decisions, actions,
performance, and behavior. Setting out to accomplish what you said you would do.
• Management: The act of responding or reacting to a message. Information about
reactions to a product, service, or a person's performance while shopping in the store.
