2025 TRIFT Retail Catalog - Flipbook - Page 26
Leadership Skills Series
Leadership skills designed to help managers succeed in their role,
while managing, educating and developing employees.
• Manage: The process of training, motivating and directing employees to optimize workplace productivity and promote professional
growth.
• Communicate: The communication between management and employees on what tasks to perform. Strong communication ensures
employees are empowered with relevant, and executable information and clear direction to exceed expectations.
• Delegate: Spreading the workload among team members. Delegating tasks and letting employees do more, breaks up the monotony
and makes the job more interesting.
• Empower: Loosening the reins of control & allowing staff to carry out their roles as they think best, giving them responsibility &
autonomy to make their own decisions.
• Conflict Resolution: The process by which two or more parties reach a peaceful resolution to a dispute. In the workplace, there can
be a variety of types of conflict: Conflict may occur between co-workers, supervisors and subordinates.
• Decision Making: An important skill that all employees need. Proper decision-making technique guarantees you handle problems
efficiently and implement solutions with little risk.
• Develop: The process of improving employees’ existing competencies and skills and developing newer ones to support the
organization’s goals.
• Motivate: Action people take to continue or terminate a certain behavior. Forces acting either on or within a person to initiate a
particular behavior.
• Accountability: Taking responsibility & ownership for one’s decisions, actions, performance, and behavior. Setting out to accomplish
what you said you would do.
• Feedback: The act of responding or reacting to a message. Information about reactions to a product, service, or a person's
performance.
