2025 TRIFT Retail Catalog - Flipbook - Page 18
Cashier / Service Desk Series
Front-End / Cashier / Service Desk Series: This collection provides the tools
and skills for both the Service Desk staff and Cashiers on how to properly interact
with customers. This series consists of ten courses designed to provide the
employee with customer service techniques that enhances shopping experience,
increases loyalty, and drives repeat business.
Customer Service Scenario Based Learning Modules:
TRIFT takes customer service training to the next level with six scenario-based learning
(SBL) modules. Employee's can test their customer service knowledge or add new skills
with these new role-based focused scenarios.
3 Customer Service modules:
3 Cashier / Front End modules:
• The New Customer
• The Pricing Issue
• The Custom Order
• Proper Customer Identification
• The Product Return
• Customer Service
Cashier / Service Desk Series:
•
•
•
•
•
•
•
•
•
•
Client Telling
Creating & Acknowledging Your Customer
Developing your Customer Focus
Engaging Retail Customers
Front-End Flexibility
How to create Customer Loyalty
Listening to your Customers
Six Rules of Good Customer Service
Telephone Greeting Techniques
Working with different Customer Personalities
