2025 TRIFT Retail Catalog - Flipbook - Page 17
Customer Service (continued)
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NEW to TRIFT 3 Welcome to TRIFT learning
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Frontline Flexibility
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Six Rules of Good Customer Service
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Dealing with Underaged Shoppers
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Interacting With Customers
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Dealing with Unhappy Customers
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Listening to Your Customers
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Expressing Empathy in Customer Service
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Telephone Greeting Techniques
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Responding to an Upset or Abusive Customer
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Creating Customer Confidence
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Successfully Engaging Customers
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How to Create Customer Loyalty
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Improving Your Customer Service Skills
14 times higher than selling to a new customer.
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Developing Your Customer Focus
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Working with Different Customer Personalities
Customers with positive experiences spent 140%
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How to Handle Incidents of Complaints
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Why Everyone is So Rude Lately
more than those with a poor experience.
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Keeping Customers Informed
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Why Customers Get Upset
Customer Service training taps into the soft skills
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Offering Customer’s, a
